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Our Privacy Policy – Built for You

We collect and handle your personal information with the same care we put into your account security.

Data you controlTransparent collectionAccount security first
Explore the Lobby Read FAQ
dbltoto slot Our Privacy Policy – Built for You
REACH US ANYTIME

Privacy Questions – How to Contact Us

Team online

Live chat support

Open your account and head to the chat icon in the bottom right of the lobby. Our team responds in under three minutes, seven days a week. Ask about your data, withdrawals or account access.

Email us directly

Send your privacy questions to [email protected]. We reply within 24 hours with full details about how we use your information and how to request changes.

Account settings

Log in, tap Settings, then Privacy & Security. You can review what data we have, download your account export or request deletion depending on local law.

HOW WE PROTECT YOU

Data Security and Your Rights

Encryption on every deposit

When you send money via DANA, OVO, GoPay or QRIS, your banking credentials travel through 256-bit SSL encryption. We never store full card numbers or passwords — your payment details are tokenised and deleted after each transaction.

Cookie control is yours

We use cookies to remember your login and track your gameplay for fraud prevention. You can disable non-essential cookies in your browser settings without losing access to the lobby or your account balance.

Data retention limits

We keep your account data as long as your account is active. After you close your account, we retain identity verification records for three years to comply with financial law, then purge them automatically.

Access request process

Request a copy of your personal data in writing to [email protected]. We compile it within 14 days and send you a secure download link. You can also request corrections or deletion where local law permits.

Third-party share limits

We share your data only with payment processors (DANA, OVO, GoPay, QRIS networks), anti-fraud partners and authorities when required by law. We do not sell your information to marketers.

Update your preferences

Change your phone number, email or withdrawal bank account anytime in Settings > Account Details. For marketing emails, use the unsubscribe link or visit Preferences to opt out of newsletters while keeping account alerts on.

Privacy Policy FAQs

We collect your name, email, phone, address and bank account details during sign-up. We also log your IP address, device type, login history and in-game activity to prevent fraud and improve security. Deposits through DANA, OVO, GoPay and QRIS trigger payment-processor records we access for confirmation.

Your active account data is deleted within 30 days of closure. Identity verification records remain for three years for anti-money-laundering compliance, then are purged. Game history and transaction logs are archived for one year for audit purposes.

Yes. Email [email protected] with the subject 'Data Access Request' and your account username. We compile your full data export within 14 days and send a secure download link. You can also request corrections or deletion where local law permits.

Payment details are encrypted immediately on submission and never stored in full. Only tokenised references are kept to match deposits to withdrawals. Our payment processors (DANA, OVO, GoPay, QRIS networks) retain transaction records per their own policies.

Only our support, security and finance teams access your data when needed for account issues, fraud checks or regulatory requests. Game history is visible only to you and our fraud-prevention systems. We do not share gameplay with advertisers or third parties except authorities under legal order.

We use cookies to keep you logged in, remember your lobby preferences and detect unusual access attempts. Most cookies expire after 30 days. You can disable non-essential cookies in your browser without losing lobby access, though fraud detection may be slightly less effective.

In the unlikely event of unauthorised access, we notify affected users within 48 hours with details of what was exposed and steps to take. We also report breaches to local authorities where required by law. We maintain cybersecurity insurance and conduct annual penetration tests.

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